School District of Fort Atkinson

PowerSchool Parent Portal Frequently Asked Questions:

1. "What kind of computer equipment do I need to view PowerSchool?"

2. "I can't seem to access the site with the provided login and password."

3. "What can I see on the PowerSchool site?"

4. "I have a question about my student's grade. Whom should I call?"

5. "Can other people see my child's information?"

6. "I try to log on to the site, but I keep getting an error message, 'login has expired' or 'cannot access site'. What is wrong?"

7. "My child's grades don't seem to add up right."

8. "I'm not getting my E-Mail updates at all or on a regular basis."

9. “Can I change my password?” and

     “Can our family have an additional logon?”  

 

10. "When I go to the log on page, the password fills in with stars all the way across."

 

11. “What about Edline?"

12. "What are Alert Now numbers?"

 

 

 

1. "What kind of computer equipment do I need to view PowerSchool?" Top
Almost any computer with an internet connection can access Powerschool. It is recommended that you use a newer internet browser. If you use a dialup modem, you are fine. Powerschool utilizes small graphics and should load quickly. We recommend using Mozilla Firefox.   If you do not have a computer at home, you can use the computers at Dwight Foster Public Library. 102 E. Milwaukee St., Fort Atkinson

2. "I can't access the site with the provided login and password." Top
Make sure your caps lock key is turned off. For parents the login Username will be the letter “p” followed by your students ID number, for example p1234. Your password is a combination of two letters followed by two numbers followed by one letter. An example of a password is:  ab12c  Don't mistake a 0 (zero) for an O (the letter O) or a 1 (one) from an l (the letter L). If your student is new to the school, contact your child's school for a login and password.  In all cases the username and password are available from your child’s school.  Student logins will start with the letter “s” followed by the student’s ID number.  


Your school office is available to provide logon information from 8:30-2:30 on school days.  Fort Atkinson High School – (920)563-7811 x1153, Fort Atkinson Middle School (920)563-7830.


3. "What can I see on the PowerSchool site?" Top
Parents can access the following information on the PowerSchool site:

A.       Grades for current classes, as well as the assignments that make up those grades

B.       Attendance for the past two weeks or for the whole quarter, including a legend of attendance codes used by the school

C.      Teacher comments

D.      Assignment detail – this page will contain a link labeled Click here for additional course information that will take you to the Edline site with rich course specific material.

E.       Reports via E-Mail, which allow parents to request daily, weekly, or monthly reports to be sent via E-Mail

F.       School Bulletin icons that take you to the High School or Middle School web sites. 

G.      E-mail link to teacher

NOTE -- The entire district uses PowerSchool. If you notice inconsistencies, please give us a couple days to make changes. With the amount of activity we sometimes are unable to fix things immediately.

4. "I have a question about my student's grade. Whom do I contact?" Top
You can contact the teacher directly using the E-Mail link in PowerSchool. The grading process takes time, please allow teachers 2-3 days to post it.

5. "Can other people see my child's information?" Top
Not unless they have your login and password. If you think it has been compromised, please email webmaster@mail.fortschools.org or call your school as soon as possible. As for general Internet intrusions, the system itself uses the latest and best security protocols available. Also, all access is logged, showing the source of all access attempts. Do not give out your username or password.

6. "I try to log on to the site, but I keep getting an error message 'login has expired' or ' cannot access site.' What is wrong?" Top
All browsers are not created equal, and some refuse to give up what they have in their cache. Make sure pages are set to update always under your browser's options. If that doesn't work, empty your cache.

7. "How are grades calculated?" Top
Each teacher is allowed to set up his or her own grading method. The easiest way to find out how grades are calculated is to contact the teacher using the E-Mail link after logging into PowerSchool.

8. "I'm not getting my E-Mail updates at all or on a regular basis."Top

Every day the PowerSchool server searches for those parents who asked for an update to be sent out via e-mail. If you enter more than one e-mail address, individual e-mail addresses should be separated by a comma without a space. There could be a few things holding up mail:

  1. The E-Mailbox of the recipient is full
  2. The E-Mail is being identified as "junk" or "spam" by your mail client
  3. The E-Mail address is entered wrong
  4. The server is "off" or "down" at the time of send

9. “Can I change my family password?” and “Can our family have an additional logon?”  Passwords cannot be changed.  All guardians share the same login information.  Not allowing any family member to change passwords will prevent other family members from being locked out.

10. "When I go to the logon page, the password fills in with stars all the way across." Top
What is happening is that the computer is "remembering the password" but not giving clues to how long it is. Apparently, someone clicked "yes" to remember password and Powerschool doesn't like it. So now we need to clear the passwords and forms.
Here's how:

Internet Explorer

A.       Open Internet Explorer.

B.       Pull down the 'tools' menu

C.      Scroll down to 'internet options.'

D.      Under the Content tab, click on Autocomplete Settings.

E.       Click on Clear Forms and then on Clear Passwords.

F.       You may want to uncheck "user names and passwords on forms" and "prompt me to save passwords" to prevent this from happening again.

Mozilla Firefox

A.       Open Firefox

B.       Click 'tools'

C.      Click 'options,' 'security,' 'show passwords'

D.      Find the PowerSchool password, click on it

E.       Click 'remove'

 

11. “What about Edline?”  Top

Prior to PowerSchool, Edline was the only online means used at the High School and Middle School for keeping parents and students informed.  Edline still contains a great deal of rich material on individual courses that is not found in PowerSchool.  Edline information is still available through PowerSchool.   A separate Edline login may be used but is not necessary.

To access individual course data found in Edline:

 Log into PowerSchool.  Click on the number or letter grade for a course found under the current Quarter. Then click on the link Click here for additional course information This will bring you to the Edline information for that course.

12. "What are Alert Now numbers?" Top

AlertNow it the telephone and e-mail notification system used by the School District of Fort Atkinson. Parents are able to change the phone numbers used for notifying student homes incase of school cancelation or other important school events.


DISCLAIMER: This system is provided as a convenience and guide. Grades and other information provided by this system are not official records and may or may not be accurate. Neither this institution nor Pearson School Systems accepts any responsibility for information provided by this system and/or for any damages resulting from information provided by this system. For official grades and student records contact your school.

© 2006 Pearson School Systems. All rights reserved.